REFUND POLICY

Thank you for choosing www.veilsheet.com. We are committed to providing high-quality products and services. If you are not satisfied with your purchase, our refund policy is as follows:

1. Refund Request
   Customers can request a refund within 14 days after receiving the product if they are not satisfied with it. Refund requests should be submitted via email to horizonexecutives@veilsheet.com and provide the following information:

Order Number
Product Name
Reason for Refund

2. Refund Conditions
   In order to process a refund request, the product must meet the following conditions:

The product must be unused and in its original packaging and with all labels intact.

Items are not considered non-returnable, including but not limited to personalized products, hygiene products, and perishable products.

3. Refund Processing
   Once we receive and review your returned product, we will process the refund within 7 business days. The refund will be issued to your original payment method. Please note that your bank or payment service provider may take additional processing time.
4. Return Shipping Costs
   Once a refund request is reviewed and approved, the return shipping cost will be borne by the customer unless the product is defective or incorrect. We recommend using a trackable postal method to ensure safe delivery of returned merchandise.
5. Cancelling an Order
   You may cancel your order free of charge before it ships. Please contact our Customer Service team as soon as possible to process your cancellation request. Once your order has shipped, our refund policy will apply.
6. Contact Us
   If you have any questions about our refund policy or need assistance with a refund request, please contact us at:
   Email: horizonexecutives@veilsheet.com

Thank you for choosing www.veilsheet.com, we hope you are satisfied with our products and services!